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What do I do if I cant log in with two factor authentication (2FA)?

Here you will find a guide to what you can do if a 2FA link is set up for your user, but you cannot log in.

I need to enter a one-time code, but I can't find it

When you first set up 2FA, you linked an app on your phone to your account at Grønn Jobb. This is the app you will use to find your one-time code. We recommend some of these apps:

    Microsoft Authenticator                            Google authenticator                                 FreeOTP Authenticator

                   6632ad606a6a477a519d2a52_Microsoft_Authenticator_iOS_icon                                                           google-authenticator                                                             unnamed

Check if you have one of these apps on your phone and if they show a one-time code.

If you don't have any of these apps on your phone, you most likely set up the link using your phone's camera instead of scanning the QR code with an authentication app. If this is the case, you will need to open your phone's password app and find the code there.

If you are using an iPhone, the app is called "Passwords". You will find the one-time code under "Codes".

Passwords

If you are using Android, most phone brands have Google's Password Manager as the default app, but some brands may have their own solution. Open the app and find the login for Grønn Jobb. The one-time code should be displayed there.

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I have a new phone

Most authentication apps save your login information if you have enabled sync or backup. If this is the case, you can download the app on your new phone and log in or restore the backup. The one-time codes will then be available there.

If you have not had synchronization or backup enabled, please contact our customer service center, who can assist you.

Opening hours: Mon-Fri 09:00-15:00

📞 69 79 11 30

📧 post@gronnjobb.no

 

I want to change the verification app

You can delete your own 2FA link when you are logged in to the system.

Click on your profile in the top right corner, and then select "Change password".

You will be directed to a page where you can change your password and remove the existing 2FA link. If you delete the link, you will need to create a new one the next time you log in. You can then scan the QR code with the app you want to use.

 

I get an "invalid one-time code" when I try to log in

If you get this error message when you enter your code, it means that the wrong code is being used. For example, this can happen if you have set up 2FA for multiple sites in different apps, or in the same app, and you accidentally enter one of the other codes.

Most apps allow you to name what the codes will be used for. Therefore, we recommend that you give the code a name that makes it easy to recognize which service it belongs to.

 

I'm trying to start the Hot Work Course, but I'm getting an error message

If you've just enabled 2FA to take the Hot Work Course, some users may experience an error message when they try to start the course.

If this happens, you need to log out of the system completely, wait 5 minutes, and then try to log in again.

Sometimes the system takes a few minutes to update the settings. Therefore, if you try to start the course too early, it may not work.