How do I handle deviations?

Different views of the menu item Deviations

Who is allowed to handle deviations depends on the user type and role. You can handle deviations if your user has one of the following:

• User type Admin
• The role of safety representative
• Was appointed as deviation responsible
• The role of Team manager and the administrator has selected that team managers are to handle deviations for their department

The screen will then display all deviations registered within the company, sorted by status. By clicking on "Improvement," you can also view all registered improvement suggestions. The only exception is if you are a department manager; in that case, you will only see the deviations for your own department.

If you are not an admin, safety representative or deviation responsible, you will get a different view. Then you will only see the deviations that you have registered yourself.

Choosing deviation responsible

To select who will handle deviations, go to "Company Settings" in the top-right menu. Then select "General" and "HSE System." Here, you can designate the person(s) responsible for deviations. You can choose to have all team managers handle deviations for their respective departments, or appoint one or more individuals to be responsible for the entire company. Administrators and safety representatives will always have access to all deviations, regardless of the option you choose.

Handle deviations

By using the various filters at the top, you can choose which deviations you want to see. You can filter on deviations registered between specific dates, deviations per department or based on who registered them. To change the status of the deviation, click and hold on the deviation, and drag it into the status field you want to change to. You can click on the deviation to see all the details, and if you wish you can change the status in here too.

You can add more information about how the deviation has been handled, leave comments for the one who reported the deviation and also add tasks if desired. A deviation with unfinished tasks cannot be set to completed.

Once the deviation has been processed, the status can be set to completed. Now, the deviation will be automatically locked. This means that only the administrator can choose to unlock it if more changes need to be made. The deviation responbsible and safety representative can then only see the information and download a PDF.