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How do I set up two-factor authentication (2FA)?

Read here about how you can implement two-factor authentication for your company and how it works.

Setting up 2FA for the company

The company administrator can choose whether or not 2FA should be used. You can choose whether all employees in the company use it, or none. It is not possible to have different settings for different departments or employees. The setting can be found under company settings.

If the company belongs to a multi-company solution, it is selected for all companies, or none. It is therefore not possible to have different settings for 2FA for the companies, if they are connected. If your company is in a multi-company solution, you will therefore find the setting under settings for all companies.

You can turn this setting off at any time if your company doesn't want to use 2FA. Even if users have already set up a connection, they will only need to use their password the next time they log in.

Set up 2FA for your user

If your administrator turns on the setting, all existing and new employees will be required to set up a 2FA link via a mobile app the next time they log in. When the user enters their password, they will be directed to a page that explains how to set it up. Each user can choose which app they want to use for authentication. The options available are:

  • Google Authenticator
  • Microsoft Authenticator
  • FreeOTP

By downloading one of the apps and scanning the QR code, you will receive a one-time code that you enter in the field. Once you submit it, the connection is set up and you can log in. Each time you log in, you will first need to enter your password, and then enter the code you receive from the app you have chosen to link with.

You also have the option to set up 2FA by linking it to the password app built into your phone. If you scan the QR code with your mobile camera without opening a separate app, this is what happens. The one-time code will then be generated and stored in the password app.

However, we do not recommend this solution, as it is easier and more straightforward to use one of the recommended apps listed above.

Delete a 2FA connection

It is possible to remove an existing 2FA connection, for example if you want to set it up again in a different app. To do this, you must first log in to the system.

Click on your profile in the top right corner, and then select "Change password".

You will be sent to a page where you can change your password, as well as remove the existing 2FA connection. If you delete the connection, you will have to create a new one the next time you log in.