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What do I do if an employee's email is already registered?

For various reasons, an employee's email address may already be registered in the system when you try to add them. Here's what applies in these cases.

If you get this message when trying to register an employee, it means that the email address is already registered in the system. It is not possible to register two different users with the same email address.

The email address may be registered to a user in your company, or to a completely different one. This can happen, for example, if an employee has had a previous employer who also uses Grønn Jobb's products, and that user is still registered there. In that case, the employee's previous employer must give Grønn Jobb permission to delete the user from the system, so that it can be added back to your company.

This message may also appear if you tried to create the employee, but something went wrong during the creation process. If you get this message when you try to add them again, but don't see the employee listed under "My Employees," please contact Customer Service for assistance.

If you have a so-called multi-company solution, which means that you have several interconnected companies registered in Grønn Jobb's products, it is possible to add an employee from one of the interconnected companies to another of the interconnected companies.

If you are going to do this, you add the employee as usual. When you register an email that already exists in a interconnected company, you will be notified. The information related to the user will be filled in automatically, and you only need to fill in the specific information per company.

The employee then only has one user they log in with, and then they choose which company they want to be in when using the system. This is only possible if the companies are interconnected.